Answers needed over triple-zero pre-record

Daniel Andrews must today answer questions over a new 16 second pre-recorded message that plays in response to emergency calls to triple-zero.

This pre-recorded message, as detailed by the media today, delays the time between an emergency call being made and speaking to a trained call-taker by more than three times the 5 second target response time.

With too many Victorians struggling to get a response in their time of need, Daniel Andrews must today answer;

  • Why are Victorians calling triple-zero being greeted with a pre-recorded message, rather than a trained emergency call-taker?

  • How many Victorians calling triple-zero have hung up during the pre-recorded message?

  • How many emergency calls have received this pre-recorded message?

  • What impact will this have on emergency responses?

  • How will this pre-recorded message impact measurements of triple-zero’s five second response time target?

These changes come as recent figures confirm the Andrews Labor Government cut the number of full-time equivalent fire, police and ambulance call takers in the 12 months to June 2021.

Furthermore, during the same period calls to triple-zero increased by around 15 per cent.

Shadow Minister for Police, Brad Battin, said during an emergency, every second counts and a pre-recorded message cannot replace speaking to a trained emergency call-taker.

“Daniel Andrews has serious questions to answer today as to why Victorians in need are being met with a pre-record, rather than a real person.”

“Only a Matthew Guy Liberals and Nationals Government will end the triple-zero crisis and ensure Victorians in need get the emergency response they deserve.”

Brad Battin MP

Shadow Minister for Police