The Public Transport Ombudsman has reported a 30 per cent increase in complaints in the past year. The biggest increase is the category “complications and disruptions” relating to 1,152 issues about service delivery failures.
The Andrews Labor Government has failed its punctuality targets for 10 of the last 12 months.
The Transport Ombudsman said “issues relating to punctuality and reliability were present within 42 per cent of the complaints we received”. Reliability, disruption, punctuality, replacement service, insufficient service, station skipping and overcrowding were key issues. 14 per cent of the issues related to replacement services with the shutdown on the Frankston, Cranbourne and Pakenham lines singled out.
It’s no wonder why commuters are angry and frustrated when the latest public transport performance figures show that over the last 12 months, more than 24,200 metropolitan train services were cancelled, skipped stations, bypassed the City Loop or stopped short of their destination.
This is more than 3,700 (18.5 per cent) cancelled services, stations skips, loop bypasses and short services compared to the previous 12 months (October 2017-September 2018), and more than 7,900 (48.6 per cent) metro train services missing in action compared to the same period under the Liberal Nationals (October 2013 - September 2014).
Comments attributable to the Shadow Minister for Public Transport (Metropolitan), David Davis:
“This is another rail fail for Daniel Andrews and Labor. The surge in complaints reflects the shocking punctuality and declining performance of our rail system.
“Victorians deserve punctual, safe and reliable services. With over 24,200 trains missing in action commuters are right to be unhappy.”